Frequently Asked Questions
Refunds and Exchanges:
If for some reason beyond our control you receive a damaged parcel (we take great care in providing you with a carefully wrapped package!) please contact us so that we can discuss appropriate action.
If a product you would like is listed as “out of stock” please contact us and we will endeavour to order it for you or for you to be placed on a list to be one of the first to know when the item is back in stock. In the unlikely event that an item displayed becomes unavailable we will contact you within 48 hours to organize an alternative product, place the item on backorder for you or cancel the order.
If an item is faulty we will happily replace the item or refund the item’s value. Any refunds given will be for the item’s total value and will not include the initial postal charges. Items for refund or exchange will only be accepted if the garment is unworn and unwashed with tags and packaging intact.
To organize an exchange or refund you must contact us within 14 days of receipt of your parcel. You can contact us by email at customerservice@novarange.com or phone us on. Once you have notified us place the item in the mail and we will return the item to you or issue a refund as soon as we receive the original.
Items should be returned to:
Nova Range Returns
NSW
Nova Range strives to provide you with products that are of a high quality but if for some reason you are unhappy due to the size, colour, or the product just isn’t how you expected then please contact us and we will replace the item, provide you with an alternative or refund the item value in full.
